This privacy policy covers what information we collect from you when you visit the W. M. Hawley Online site, how we use it, and under what circumstances we disclose it. By using the W. M. Hawley Online site, you agree with the terms and conditions of this privacy policy and Terms of Use.

1. The information we collect
 
When you use our site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit W. M. Hawley Online.

• Automatically Collected Information. Some information is automatically received and sometimes collected from you when you visit the W. M. Hawley Online site. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.
   
  
• Information Collected via Cookies. We use cookies to enhance the browsing and shopping experience on the W. M. Hawley Online site. "Cookies" are small files or records that we place on your computer's hard drive to collect information about your activities on the W. M. Hawley Online site. The cookies transmit this information back to the computers at W. M. Hawley Online or our third-party distributors of banners and newsletters; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you don't have to reenter it each time you visit the W. M. Hawley Online site; (iii) to monitor the effectiveness of certain of our marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of banners served.
   
  Most people do not know that cookies are being placed on their computers when they visit the W. M. Hawley Online site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open a W. M. Hawley Online Shopping Cart and therefore will not be able to complete an order with us online. Also, by not using cookies, your overall Internet browsing experience will be affected.
   
  
• Information Collected Using Pixel Tags or Clear GIFs. To help us understand the effectiveness of certain of our email marketing efforts, W. M. Hawley Online may use "message format" and "message open" sensing technologies. Both technologies require the use of pixel tags or clear GIFs (also called web beacons). The "message format" sensing technology allows us to recognize whether you have enabled your email program to receive HTML emails; if so, this information is then associated with your email address so that subsequent messages can be sent to you in HTML format. The "message open" sensing technology allows us to recognize whether you have opened our email message. We can only detect this if your have enabled your email program to receive HTML emails.
   
  
• Information You Actively Submit to WMHawley.com . For most of the browsing services we provide, we neither require nor collect "Personal Customer Information" -- your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the W. M. Hawley Online site and take as much time as you want to review our books and other products, services and reviews without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there may be no need to submit Personal Customer Information.
   
  In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to (i) open an account or complete an order, (ii) subscribe to our newsletters, or (iii) submit customer reviews..
   
  
  • Creating a W. M. Hawley Online Account or Completing an Order. You may need to create a customer account with W. M. Hawley Online or its affiliates to complete an order. To open an account, you will need to create a password-protected account with us. In doing so, we require that you provide us with some or all of the following Personal Customer Information: your name, email address, billing address, shipping address(es), and credit card information. We and our affiliates use industry standard e-commerce security technology to protect the Personal Customer Information that you transmit to us when you establish your account and each time you access your account information. [See Security] When setting up the account, we or our affiliates ask you to create a password. When you want to make a purchase or change your stored Personal Customer Information, we approve your access by verifying your email address with your password.
     
    
  • Newsletter Subscription. You may sign up for free email newsletters should such service be offered at a future date. To do so, you will need to create a newsletter subscriber account and related password. Please note that this newsletter subscriber account and password are different from the W. M. Hawley Online or Affiliate account and password which you set up to make purchases. You can sign up for our newsletters as either a registered or nonregistered customer of W. M. Hawley Online. Furthermore, the contact information collected in the newsletter subscriber account is only used to forward newsletters. [See "Newsletter Communication" below].
     
    
  • Customer Reviews. When you submit a customer review, we ask you to disclose your email address in addition to your review and other optional information. You can choose not to have your email address displayed with your review. We only use the information you provide to us to chronicle your review; we do not use such information for marketing purposes. Because your email address at your election can be displayed with your reviews, we can make no assurance that others will not use the information you have provided.
     
    

2. How we use and share Personal Customer Information
 
W. M. Hawley Online shares Personal Customer Information that we collect as follows:

• Subcontractors. We send Personal Customer Information to third-party subcontractors and agents that work on our behalf to provide certain services. These third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by W. M. Hawley Online.
   
  
• Service Providers. We send Personal Customer Information to third-party providers of goods and services that you may purchase from time to time on our site (e.g., premier newsletters). Like subcontractors, these third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by W. M. Hawley Online.
   
  
• Credit card companies. Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
   
  
• Law Enforcement Investigations. W. M. Hawley Online may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of W. M. Hawley Online, our users, or others.
   
  

3. Communications from W. M. Hawley Online
 
As a customer, you may receive the following communications from the W. M. Hawley Online or our Affiliates:

• Communications related to transaction and account maintenance activities. These communications include without limitation: order confirmations; order update notices; order problem notices; and notices regarding material changes to site policies and account management procedures.
   
  
• Newsletter Communications. You may sign up for free email newsletters full of recommendations and reviews for books, videos, and more. To do so, you will need to create a newsletter subscriber account and related password. Please note that this newsletter subscriber account and password are different from the W. M. Hawley Online or Affiliate account and password which you set up to make purchases. Furthermore, the contact information collected in the newsletter subscriber account is only used to forward newsletters. To unsubscribe to a newsletter, send an email to panchita.hawley@wmhawley.com.

4. Linking to third-party web sites
 
When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, W. M. Hawley Online cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.
 

5. Changes to Privacy Policy
 
This privacy policy was last changed on December 14^th, 2002. W. M. Hawley Online reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.
 

6. Questions or comments
 
If you have any questions regarding our privacy policy, please email us at privacy@wmhawley.com. For all other inquiries, please contact Customer_Service@wmhawley.com.
 

Security Policy

 

1. Password security To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.
 
If you forget your password, you can contact Customer Service and they will send you your password. It will be sent to the email address under which your W. M. Hawley Online account is assigned.
 

2. Remember to sign out To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (i) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have signed out can access your account.
 

3. Safe Shopping Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
 

4. Alternative customer purchasing options If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at (323) 654-1573, or by faxing us an order at (323) 650-7629.
 

5. Changes to security This security policy was last changed on December 14^th, 2002. W. M. Hawley Online reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy unless we clearly express otherwise.